{"id":29391,"date":"2026-02-15T17:57:03","date_gmt":"2026-02-15T15:57:03","guid":{"rendered":"http:\/\/vitaran.ee.dedi7782.your-server.de\/?page_id=29391"},"modified":"2026-02-18T08:43:22","modified_gmt":"2026-02-18T06:43:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/vitaran.ee\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">1. APPLICABLE CONDITIONS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1.1 These Terms and Conditions apply to all purchases made in the online store <a href=\"https:\/\/www.vitaran.ee\">www.vitaran.ee<\/a> (hereinafter referred to as the \u201cOnline Store\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.2 The Online Store is owned and operated by <strong>Estetix Group O\u00dc<\/strong>, registration number 11305263, registered address: Kadaka tee 133, Tallinn, 12915, Estonia (hereinafter referred to as \u201cCompany\u201d, \u201cVitaran.ee\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.3 We sell products exclusively to aesthetic clinics, licensed doctors, medical professionals with relevant qualifications, and registered legal entities operating in the field. Orders from private individuals are not accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.4 By registering and placing an order, the Client confirms that they act in the course of professional or business activity and not as a consumer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.5 These Terms apply to all website visitors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.6 We reserve the right to amend these Terms at any time by publishing updated versions on the Website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.7 Orders placed before amendments shall be governed by the Terms valid at the time of order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. REGISTRATION &amp; CLIENT VERIFICATION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">2.1 Registration is mandatory to access prices and place orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.2 Account activation may require submission of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Valid business registration details<\/li>\n\n\n\n<li>VAT number (if applicable)<\/li>\n\n\n\n<li>Professional qualification documents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">2.3 We reserve the right to approve or reject any registration request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.4 The Client is responsible for ensuring all submitted information is accurate and up to date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.5 We may suspend or terminate accounts without prior notice if Terms are violated.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. PRODUCTS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">3.1 We distribute original products sourced from authorized manufacturers and official suppliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2 Product information provided on the Website is for informational purposes only and does not constitute medical advice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3 The Client is solely responsible for proper storage, handling, and professional use of products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.4 The Client must follow all manufacturer instructions before using any product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. PRICES AND VAT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">4.1 All prices are stated in euros (EUR) and exclude VAT and delivery costs unless otherwise specified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2 For Estonian clients, <strong>24% VAT<\/strong> is added at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.3 EU-based business clients with a valid VAT number may purchase goods without VAT (intra-community supply), excluding Estonian entities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.4 Prices may be changed at any time but will not affect confirmed orders.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. PAYMENT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">5.1 Orders are processed only after full payment has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2 Payment methods may include Stripe, Montonio, bank transfer, or other secure providers available at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.3 We reserve the right to delay or cancel orders if fraud is suspected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. DELIVERY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">6.1 Orders can be placed 24\/7 and are processed on business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2 Delivery costs are calculated during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.3 We use reliable courier services such as DHL, DPD, or Itella SmartPost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.4 The Client is responsible for providing accurate delivery details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.5 The Client is responsible for understanding import regulations in the destination country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.6 Customs duties, taxes, and import charges are the sole responsibility of the Client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.7 Refunds for undelivered shipments will only be processed after goods are returned to us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. CLAIMS, DAMAGES &amp; RETURNS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">7.1 Claims regarding damaged or missing goods must be submitted within <strong>2 calendar days<\/strong> of receipt to <a>info@vitaran.ee<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.2 Claims must include photographic evidence and official carrier documentation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.3 Confirmed transit damage will result in replacement or refund of product value only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.4 Minor packaging damage is not grounds for return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.5 Due to hygiene and safety regulations, medical devices and sealed products cannot be returned unless defective.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.6 Returns from business clients are accepted only in cases of product defects or non-compliance with the contract.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. RETENTION OF TITLE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">8.1 Ownership of goods transfers to the Client only after full payment has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2 Until full payment, goods remain the property of Estetix Group O\u00dc.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. LIABILITY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">9.1 Our liability is limited to the maximum extent permitted by Estonian law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.2 We are not liable for indirect damages, including loss of profit, production losses, or reputational damage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.3 Our total liability shall not exceed the amount paid for the relevant order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.4 We are not liable for misuse of products or failure to follow manufacturer instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. ADVERSE EVENT REPORTING &amp; RECALLS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">10.1 Clients must promptly report any adverse events or side effects to <a>info@vitaran.ee<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10.2 In case of product recall, Clients agree to comply with recall instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. FORCE MAJEURE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">11.1 We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, governmental restrictions, or other unforeseen events.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. INTELLECTUAL PROPERTY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">12.1 All website content is protected by intellectual property laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.2 Unauthorized reproduction or distribution is prohibited.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. GOVERNING LAW &amp; JURISDICTION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">13.1 These Terms are governed by the laws of the Republic of Estonia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.2 Disputes shall first be resolved through negotiation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.3 If unresolved, disputes shall be settled in the courts of Estonia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.4 We reserve the right to initiate proceedings in the Client\u2019s jurisdiction where permitted by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. SEVERABILITY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: 01.02.2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. 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